Terms and Conditions for Man With A Van Marylebone
These Terms and Conditions set out the basis on which Man With A Van Marylebone provides moving, delivery, and transport services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions apply to domestic and commercial jobs arranged through our service and are designed to create a clear agreement between the customer and the service provider. For the avoidance of doubt, these terms govern the service only and do not form a contract for the sale of goods.
The customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete. This includes collection and delivery addresses, access details, parking restrictions, floor levels, item descriptions, preferred dates, and any special handling requirements. If information is incomplete or incorrect, the service may be delayed, re-priced, or cancelled. A customer using a man with a van in Marylebone service must be authorised to arrange the move or collection and must have the right to access the premises and items concerned.
These terms may be updated from time to time. Any revised version will apply to bookings made after the update takes effect. If a separate written agreement is issued for a particular job, that agreement will take precedence over these general terms only where it expressly states that it does so. Nothing in these terms affects any statutory rights that cannot lawfully be excluded under UK law.
All bookings are subject to availability and acceptance. A request for a quotation does not guarantee a booking. A booking becomes confirmed only when we have accepted the job details, agreed the price or pricing basis, and, where required, received a deposit or full payment in accordance with the payment terms. The customer should check the confirmation carefully and notify us promptly of any errors. For a Marylebone man with a van service, timing and access arrangements can be important, so accurate confirmation is essential.
We may request additional information before confirming a booking, including photographs of items, inventory lists, access conditions, or evidence of parking permissions. Where a job involves stairs, lifts, narrow access, long carries, or unusually heavy or fragile items, this must be disclosed before confirmation. If the actual conditions differ from those described, we may amend the price, revise the schedule, or decline to complete the service if it cannot be performed safely and reasonably.
The customer must ensure that all items are ready for collection at the agreed time. Delays caused by the customer, their representatives, building management, or third parties may result in waiting charges or rescheduling fees. If the customer is absent or access is unavailable, we may treat the booking as a late cancellation or failed attendance. A Man With A Van Marylebone booking is made on the understanding that the customer will cooperate reasonably to allow the service to proceed.
Our pricing may be fixed, estimated, or hourly depending on the nature of the job. Any quotation is based on the information provided at the time of enquiry and may change if the scope of work changes. Examples of changes that can affect pricing include additional items, longer distances to carry goods, unexpected waiting time, extra floors, parking difficulties, dismantling needs, or requests for additional labour. Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable.
Payment terms will be confirmed at the time of booking. We may require a deposit to secure the date, with the balance payable before completion, on completion, or within a specified period after the job, depending on the service arrangement. Accepted payment methods may include bank transfer, debit card, credit card, or other approved methods. The customer is responsible for ensuring that payment is made in full and on time. If payment is late, we reserve the right to suspend further services, charge reasonable recovery costs, and pursue outstanding sums through lawful means.
Where a card payment is declined or a transfer fails, the customer remains responsible for the full amount. Any bank charges, chargeback fees, or third-party collection costs incurred as a result of unpaid or reversed payments may be added to the invoice where permitted by law. For large jobs or repeat commercial work, we may require advance payment or staged payments. A van service in Marylebone is only confirmed once the payment conditions for that job have been satisfied.
Cancellations must be made as soon as possible. If the customer cancels a booking, the amount of any refund or cancellation charge will depend on the notice given, the resources already allocated, and any non-recoverable costs incurred. If a cancellation is made at short notice, the customer may be charged a percentage of the booking fee or the full deposit, particularly where staff, vehicle time, or external services have already been reserved. The exact charge will be reasonable and proportionate to the loss suffered.
If we must cancel due to circumstances beyond our control, we will use reasonable efforts to offer an alternative date or refund any prepaid amount for services not provided. We are not liable for losses arising from cancellation caused by events outside our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, industrial action, public authority restrictions, or emergency incidents. In such circumstances, our obligations will be limited to the extent permitted by law.
If the customer needs to change the date, time, address, or inventory after confirmation, we will try to accommodate the request but cannot guarantee availability. Changes may require a revised quotation and may be treated as a cancellation of the original booking followed by a new booking. A man and van Marylebone arrangement often depends on precise scheduling, and modifications close to the service date can affect operational planning.
We will take reasonable care in handling goods, but liability is limited to the extent permitted under UK law. The customer must ensure that items are suitably packed, protected, and labelled unless packing has been specifically included in the service. We do not accept responsibility for damage caused by poor packaging, pre-existing faults, inherent weakness, unsuitable containers, or the customer’s failure to provide accurate handling instructions. Fragile, valuable, antique, electronic, or sentimental items should be disclosed in advance so that appropriate precautions can be considered.
Our team may refuse to move items that are unsafe, illegal, excessively heavy for safe manual handling, or likely to cause injury or damage. We may also decline to move gas cylinders, fuel, chemicals, hazardous materials, perishable goods, live animals, or any items prohibited by law. The customer remains responsible for ensuring that goods are lawful to transport and that any required permissions, licences, or declarations are in place. For any Marylebone van service, safe loading and lawful transport are central obligations.
Where we are liable for loss or damage, our liability will normally be limited to the lesser of the repair or replacement cost of the affected item and the total amount paid for the service giving rise to the claim, except where a different limit is required by law. We are not liable for indirect, consequential, or economic losses, including loss of profit, loss of business, missed appointments, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
If the service includes waste removal, disposal, or the transport of unwanted items for disposal, the customer must ensure that the waste is accurately described and that no prohibited or hazardous materials are included unless expressly agreed in writing and lawfully permitted. We operate in accordance with applicable UK waste regulations, including relevant duty of care requirements, and may ask the customer to identify the nature and source of the waste. The customer must not present controlled, clinical, chemical, asbestos, or other regulated waste unless the necessary arrangements have been made in advance and all legal requirements are satisfied.
Where waste is collected, the customer confirms that they have the right to arrange its removal and that the waste does not include stolen, unsafe, or illegal items. Any false declaration about the contents of waste may result in cancellation, extra charges, or refusal to transport the materials. If a load is found to contain prohibited waste after collection has begun, we may return, segregate, or dispose of the load as required by law and pass on any lawful additional costs. A man with van service in Marylebone must always be used responsibly and in compliance with environmental obligations.
The customer is responsible for complying with all building rules, local parking restrictions, permits, and access requirements relevant to the job. If a permit, loading bay booking, or prior approval is required, the customer must arrange it unless we have expressly agreed to do so. Failure to secure access may lead to delay or cancellation charges. We are entitled to rely on the information supplied by the customer and are not responsible for fines, penalties, or enforcement action arising from inaccurate instructions or missing permissions.
Any dispute or complaint should first be raised promptly so that it can be reviewed and, where appropriate, resolved in good faith. The customer should provide reasonable supporting information, including the booking reference, description of the issue, and any photographs or documents that may assist with assessment. Claims for loss or damage must be notified within a reasonable time after the service is completed or, if the issue was not immediately apparent, within a reasonable time after discovery. Failure to notify promptly may affect our ability to investigate and may reduce any potential remedy.
These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or the formation of the contract shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
By proceeding with a booking for Man With A Van Marylebone, the customer confirms agreement to these Terms and Conditions and acknowledges that the service will be provided on the basis set out above. These terms are intended to be fair and transparent, while protecting both the customer and the service provider in accordance with UK law. If a specific booking requires special terms, those terms must be agreed in writing before the job begins.