Man With a Van Marylebone Service Terms

These Terms and Conditions set out the basis on which Man With a Van Marylebone provides removal, transport, loading, unloading and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man With a Van Marylebone, the provider of man and van, removal and related services.

1.2 "Client" means the individual, business or organisation requesting or using the services of the Company.

1.3 "Services" means any man and van, removal, transport, collection, delivery, loading, unloading, packing assistance or related services supplied by the Company.

1.4 "Goods" means any items, furniture, personal possessions, equipment or materials that are the subject of the Services.

1.5 "Booking" means a confirmed request for Services, including the agreed date, time, locations and pricing.

1.6 "Driver" means the Company’s driver or operative assigned to carry out the Services.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Marylebone and surrounding areas, and more broadly across local and regional locations in the UK, subject to availability.

2.2 The specific nature and extent of the Services will be described and agreed at the time of Booking, including whether loading and unloading assistance, packing assistance, and multiple trips or destinations are included.

2.3 Any services or tasks requested on the day that were not agreed at the time of Booking are subject to the Company’s discretion, availability and may incur additional charges.

2.4 The Company does not undertake professional disconnection or reconnection of gas, electrical or plumbing appliances, nor does it offer specialist removal of items requiring dedicated expertise or certification unless explicitly agreed in writing.

3. Booking Process

3.1 Bookings may be requested by the Client through the Company’s chosen communication channels as advertised by the Company from time to time.

3.2 A Booking is considered provisional until the Company has confirmed availability, pricing, service details, and any required deposit has been received where applicable.

3.3 The Client is responsible for providing accurate information at the time of Booking, including but not limited to:

(a) Full collection and delivery addresses
(b) Property access details, such as floor level, lifts, parking restrictions or limitations
(c) Approximate volume and nature of the Goods
(d) Any particularly heavy, large, fragile or high-value items
(e) Any time constraints, building access hours or other relevant conditions.

3.4 The Company reserves the right to adjust the price or refuse the Booking if important information is withheld, incomplete or inaccurate.

3.5 Any quotations provided are based on the information supplied by the Client and are subject to amendment if that information changes or proves to be incorrect.

4. Pricing and Payments

4.1 Prices may be charged on an hourly basis, fixed fee, or a combination of both, as agreed at the time of Booking.

4.2 The Company will inform the Client of the applicable rates, minimum charges, and any potential additional costs such as congestion charges, tolls, parking fees, waiting time or extended hours.

4.3 Unless otherwise agreed, payment is due immediately on completion of the Services on the day, or in advance where a deposit or pre-payment has been requested.

4.4 Accepted methods of payment will be confirmed by the Company. The Company may refuse to accept payment by cheque unless specifically agreed in advance.

4.5 If the Client fails to make payment when due, the Company reserves the right to:

(a) Withhold delivery of Goods until payment is received in full;
(b) Charge reasonable interest on overdue sums; and
(c) Recover from the Client all reasonable costs of debt recovery.

4.6 Where a deposit is required to secure a Booking, the Booking will not be confirmed until the deposit has cleared. Deposits may be non-refundable in certain circumstances, as set out in the cancellation terms below.

5. Changes to Bookings

5.1 If the Client wishes to change the date, time, address or scope of Services, the Client must notify the Company as soon as possible.

5.2 The Company will use reasonable endeavours to accommodate changes, but cannot guarantee availability or the same pricing. Changes may result in additional charges.

5.3 If changes significantly alter the distance, time, or volume of Goods compared to the original Booking, the Company reserves the right to revise the quotation or treat the change as a cancellation and new Booking.

6. Cancellations and Late Attendance

6.1 The Client may cancel a Booking by giving the Company notice through the same or another agreed communication channel.

6.2 If the Client cancels more than 48 hours before the agreed start time, any deposit paid may be refundable at the Company’s discretion, subject to any non-recoverable costs already incurred.

6.3 If the Client cancels within 48 hours of the agreed start time, the Company may charge a cancellation fee up to a reasonable proportion of the quoted price, including retention of any deposit.

6.4 If the Client cancels on the day of the Booking or after the Driver has been dispatched, the Company may charge up to 100 per cent of the quoted price, including travel time and any waiting time.

6.5 The Company will use reasonable endeavours to attend at the agreed time but cannot be held liable for delays caused by circumstances outside its control, such as traffic, accidents, road closures, extreme weather or vehicle breakdown.

6.6 In the event of significant delay, the Company will inform the Client as soon as reasonably practicable and propose a revised time. If the revised time is not acceptable, the Client may be entitled to a partial refund or rescheduling, but the Company will not be liable for consequential losses.

7. Client Responsibilities

7.1 The Client is responsible for ensuring that:

(a) Adequate and safe access is available at both collection and delivery addresses, including suitable parking for the vehicle;
(b) Any required permits for parking or access are obtained in advance;
(c) Goods are properly packed and ready for loading unless packing assistance has been agreed;
(d) Fragile or high-value items are clearly identified to the Driver;
(e) Someone is present at collection and delivery locations to provide access and instructions.

7.2 If reasonable access is not available, or if parking infringements or penalties occur due to insufficient arrangements by the Client, the Client will be responsible for any resulting additional time, costs or penalties.

7.3 The Client must not ask the Driver to carry out any task that may be unsafe, unlawful, or outside the scope of normal removal and transport services.

8. Excluded and Restricted Items

8.1 The Company does not carry the following items unless expressly agreed in advance and subject to any applicable regulations:

(a) Hazardous, flammable or explosive materials;
(b) Illegal substances or items;
(c) Live animals or pets;
(d) Cash, jewellery, precious metals or stones, important documents or irreplaceable items;
(e) Items requiring specialist equipment or licences to move or transport.

8.2 The Company may refuse to load or transport any Goods that, in its reasonable opinion, are unsafe, may cause damage, or are otherwise unsuitable.

9. Waste and Disposal Regulations

9.1 The Company is not a general waste disposal service. Any removal of waste, rubbish or items intended for disposal is subject to the Company’s agreement and applicable UK waste regulations.

9.2 The Client must clearly inform the Company in advance if any Goods are intended for disposal or recycling. Additional charges may apply for transport to authorised waste or recycling facilities.

9.3 The Company will not remove or dispose of hazardous or restricted waste, including but not limited to chemicals, paint, asbestos, gas bottles, clinical waste or electrical items requiring specialist disposal, unless specifically authorised and appropriately licensed.

9.4 The Client is responsible for ensuring that any items presented for disposal are lawful to dispose of and that the Client has the right to dispose of them.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable skill and care in handling and transporting the Client’s Goods.

10.2 The Company’s liability for loss of or damage to Goods, where such loss or damage is caused by the Company’s negligence or breach of contract, will be limited to a reasonable amount having regard to the value of the Goods and the nature of the Services.

10.3 The Company will not be liable for:

(a) Pre-existing damage, wear and tear or inherent defects in the Goods;
(b) Damage resulting from inadequate or improper packing by the Client;
(c) Loss or damage to items packed in drawers, cupboards or furniture unless agreed;
(d) Indirect or consequential loss, such as loss of profits, loss of data, or emotional distress.

10.4 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Client should provide evidence, including photographs, where possible.

10.5 The Company may, at its discretion, repair the damage, replace the item, or offer a fair compensation payment up to any applicable liability limit.

11. Insurance

11.1 The Company maintains insurance cover appropriate to its operations, subject to the terms, conditions and exclusions of the relevant policy or policies.

11.2 The Client is encouraged to maintain their own contents or removals insurance, particularly for high-value items.

11.3 Any additional insurance requested by the Client for specific Goods or higher value cover must be agreed in advance and may incur additional charges.

12. Delays and Events Beyond Control

12.1 The Company will not be in breach of contract or liable for any delay, cancellation or failure to perform any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

12.2 Such events may include but are not limited to severe weather, road closures, accidents, breakdowns, public transport disruption, strikes, civil unrest, or acts of government or public authorities.

13. Complaints and Disputes

13.1 The Company aims to deliver a professional and reliable man and van service. If the Client has any concerns or complaints, they should contact the Company as soon as possible, providing full details.

13.2 The Company will investigate complaints in good faith and seek a fair and reasonable resolution.

13.3 If a dispute cannot be resolved directly, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings.

14. Privacy and Data Protection

14.1 The Company will handle any personal information provided by the Client in accordance with applicable UK data protection laws.

14.2 Personal data will only be used for the purposes of administering Bookings, providing Services, handling payments, and managing any follow-up queries or legal obligations.

15. Amendments to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking.

15.2 Continued use of the Services after any changes have been made will indicate the Client’s acceptance of the updated Terms and Conditions.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unenforceable or unlawful by a court or competent authority, the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By placing a Booking or using the Services of Man With a Van Marylebone, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.